Refund Policy
Introduction
This return policy outlines the procedures and guidelines for customers who wish to request a refund or exchange for eGame points top-up.
Digital Goods Refund Policy
As eGame points top-up is a digital good, we do not offer refunds or exchanges under most circumstances. However, we may consider exceptions in certain cases.
Eligibility for Refund or Exchange
To be eligible for a refund or exchange, customers must meet the following conditions:
1. Incorrect Transaction: The customer must provide proof that the wrong type or amount of eGame points was purchased.
2. Technical Issues: The customer must provide evidence of technical issues that prevented them from accessing or using their eGame points.
Refund and Exchange Process
If a customer meets the eligibility criteria, they can request a refund or exchange by contacting our customer support team within 7 days of the original purchase.
# Refund Options
If a refund is approved, the customer may be eligible for:
1. Store Credit: A refund in the form of store credit, which can be used to purchase eGame points or other digital goods.
2. Original Payment Method: A refund to the original payment method, subject to the payment processor's policies and fees.
# Exchange Options
If an exchange is approved, the customer may be eligible for:
1. Correct eGame Points: An exchange for the correct type or amount of eGame points.
2. Alternative Digital Goods: An exchange for other digital goods of equivalent value.
# Non-Refundable and Non-Exchangable Transactions
The following transactions are non-refundable and non-exchangable:
1. Completed Transactions: Transactions that have been completed and the eGame points have been added to the customer's account.
2. Abuse or Exploitation: Transactions that are deemed to be abusive or exploitative.
# Contact Us
If you have any questions or concerns about our return policy or would like to request a refund or exchange, please contact our customer support team at [email protected].